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Privacy Policy

Last Updated: June 6, 2026

Hours & Co., LLC ("we", "us") operates WatchUm and is the controller responsible for the personal information described in this policy. This policy explains what we collect about you, the user of our website. It does not govern the underlying government crime and offender records we republish; for information about that data, see our Data Disclaimer.

1. Information We Collect

When you use WatchUm, we may collect:

  • Account information: Your email address and password (stored in hashed form) when you register, purchase a report, or subscribe to alerts
  • Search data: Apartment names and addresses you search for
  • Watched properties: Addresses you choose to monitor for alerts
  • Payment information: Processed by our third-party payment processor (Stripe). We do not store your full card details on our servers
  • Usage and device data: Pages visited, search patterns, IP address, browser type, and similar analytics data (via Google Analytics)
  • Advertising data: Cookies and identifiers set by Google AdSense and its partners to serve and measure ads (see Section 6)

2. How We Use Your Information

We use collected information to:

  • Provide crime reports for requested addresses
  • Process payments for premium reports and subscriptions
  • Send crime alerts for watched properties (if subscribed)
  • Send account, verification, and transactional emails
  • Improve our service and user experience
  • Display advertising and measure its performance
  • Prevent fraud and abuse, and comply with legal obligations

3. Information Sharing

We do not sell your personal information for money. We share data with the following service providers so we can operate the service:

  • Stripe: For payment processing (PCI-compliant)
  • Google Analytics: For usage statistics
  • Google AdSense: For displaying and measuring advertising
  • Resend: Our email provider, to send verification, account, and alert emails
  • Supabase / hosting providers: For database and application hosting

We may also disclose information if required by law, subpoena, or legal process, or to protect the rights, property, or safety of WatchUm, our users, or the public.

Note for California residents: Our use of analytics and advertising cookies (e.g., Google Analytics and AdSense) may be considered a "sale" or "sharing" of personal information for cross-context behavioral advertising under the California Consumer Privacy Act (CCPA/CPRA). See Section 8 for how to opt out.

4. Data Retention

We retain account information for as long as your account is active and as needed to provide the service. After account deletion, we may retain limited records (such as transaction history) as required for legal, tax, accounting, or fraud-prevention purposes, after which they are deleted or anonymized. Analytics and advertising data are retained according to the providers' own retention settings.

5. Data Security

We implement reasonable, industry-standard security measures to protect your information, including hashed passwords and encrypted transport (HTTPS). Payment card data is handled exclusively by Stripe, a PCI-compliant payment processor. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected users and applicable authorities as required by law.

6. Cookies & Advertising

We use cookies and similar technologies for:

  • Maintaining your login session
  • Analytics (Google Analytics)
  • Remembering your preferences
  • Advertising (Google AdSense and its partners): Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits.

You can opt out of personalized advertising by visiting Google Ads Settings and aboutads.info. You can manage analytics tracking via the Google Analytics Opt-out Browser Add-on, and you can control cookies through your browser settings.

7. Your Rights

Subject to applicable law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your account and personal data
  • Opt out of marketing communications
  • Opt out of the "sale" or "sharing" of your information (see Section 8)
  • Cancel subscriptions at any time

To exercise any of these rights, contact us at support@watchum.io. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.

Important — records of third parties: The rights above apply to your personal information as a user of WatchUm. If you are the subject of a crime or offender record we display and wish to raise a concern or request correction or suppression, please follow the process described in our Terms of Service (Section 7) and contact support@watchum.io.

8. California Privacy Rights (CCPA/CPRA)

California residents have the right to know what personal information we collect, to request deletion or correction, and to opt out of the sale or sharing of personal information. To opt out of the analytics/advertising sharing described above, adjust the cookie and ad-settings links in Section 6, or email support@watchum.io with the subject line "Do Not Sell or Share My Personal Information." You may use an authorized agent to submit a request on your behalf.

9. Third-Party Links

Our service may contain links to external websites. We are not responsible for the privacy practices of these sites.

10. Children's Privacy

WatchUm is not intended for users under 18. We do not knowingly collect information from minors. If we learn that we have collected information from someone under 18, we will delete it.

11. Changes to Privacy Policy

We may update this policy periodically. When we do, we will revise the "Last Updated" date above. Continued use of WatchUm after changes constitutes acceptance of the updated policy.

12. Contact Us

Questions about this Privacy Policy? Contact us at: support@watchum.io

WatchUm is operated by Hours & Co., LLC, a Texas limited liability company.

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Eyes on the block. See crime data for any Austin apartment or home address, straight from public police records.

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An Hours & Co. publication · © 2026 · Crime data sourced from local police department public records. · Sex offender data from Texas DPS Public Sex Offender Registry.